PAIA Manual

Effective Date: 01 August 2024

1. Introduction:
The Promotion of Access to Information Act (PAIA) ensures that individuals have the right to access information held by public and private bodies. This manual outlines how you can request information from Kodecraft, a division of Umlando Africa Group.

2. Contact Details:
Requests for information should be directed to:
Information Officer: Thashvir Rajcoomar
Email: thashvir@kodecraft.co.za
Phone: 067 027 0028

3. Categories of Information Held:
Kodecraft holds various categories of information, including but not limited to, client details, project documentation, financial records, and operational data.

4. Request Process:
To request information, submit a written request to the Information Officer, providing sufficient details to locate the information. We will respond to your request within the timeframes stipulated by PAIA.

5. Fees:
Fees may apply for processing information requests. The cost will be communicated to you, and payment must be made before the information is provided.

6. Exemptions:
Certain information may be exempt from disclosure under PAIA, including confidential, proprietary, or legally protected data.

7. Review and Complaints:
If you are dissatisfied with the handling of your request, you may seek a review or file a complaint with the relevant regulatory authority.

8. Updates to This Manual:
This PAIA Manual may be updated periodically. Any changes will be posted on our website.